Refund policy

Contact

For any questions or concerns regarding your order, please email our fast and friendly customer support team at info@brewhouseroasters.com

Hours of Operation: M-F 8:30-4:00pm | We strive to get back to all customer inquiries within 24 hours during our hours of operation.

Refunds

Refunds and returns are handled on a case-by-case basis. We reserve the right to request that customers return their products) before a refund is issued. In some cases, customers may be responsible for return shipping costs. In the event of a return or refund, we do not refund the cost of shipping or Corso shipping protection.

Lost Orders

We encourage customers  in the event that an order is lost or damaged in transit. If your order has been marked delivered and you have not received it, please reach out to us within 30 days.

Damages and Issues

We stand behind the quality of our products. Please inspect your order within 30 days of delivery and contact us immediately if the order is incorrect, defective, or damaged. We've got you covered.

Subscription Policy

Subscription orders must be canceled before they have shipped. If you cancel your subscription order after it has shipped, you can return it, unopened, in its original condition, within 30 days of the date you received it, and receive a refund, less the cost of shipping. If you are having trouble logging into your subscription account, please email us.

If your return is accepted, we’ll send you instructions on how and where to send your package.Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at info@brewhouseroasters.com